Frequently asked questions

Unless the product listing states otherwise, displays do not include the rackets, balls, LEGO® models, trading cards or figures shown in the photos.

Please check the selected product and variant for the included items.

Check the exact model or set number, the dimensions of your collectible or holder, and the product’s stated compatibility.

If you are unsure, email support@pop-acrylic.com before ordering.

Please contact us as soon as you notice an error. Whether we can update the address depends on the status of your shipment.

Production and order preparation usually take approximately 3 days after payment confirmation. Express delivery typically takes another 7–15 days after dispatch.

These are estimates and may vary depending on your destination, customs clearance and carrier operations.

For custom orders, please confirm the preparation and production schedule with us before purchasing.

Enter your delivery address at checkout to see the shipping charge before completing your purchase.

We occasionally offer free shipping promotions. Eligibility, destinations and dates are stated in each offer.

For orders shipped to the United Kingdom, European Union and United States, we or our logistics provider arrange customs clearance and cover applicable import duties and taxes. You should normally not need to pay additional import charges.

If you receive a payment request, contact us with your order number and a copy of the notice so we can help resolve it.

For other destinations, please contact us before ordering to confirm the applicable arrangements.

We will email your tracking information after dispatch. Updates may take some time to appear.

Contact us if your tracking information is unavailable or has not updated for an extended period.

All orders are covered by shipping insurance. If your package appears lost, contact us so we can investigate with the carrier.

If it is confirmed lost in transit, we will send a replacement at no extra cost. Your statutory rights remain unaffected.

Yes. Please contact us before purchasing to discuss your requirements and confirm the available customization options.

Once the details are agreed, place your order through the corresponding custom product link.

After payment, we prepare a design preview for your review. Your custom order includes up to three rounds of design revisions.

Production begins after you confirm the final design.

Personalized products and products made to your specifications are not eligible for change-of-mind returns or exchanges.

If an item is defective or arrives damaged, we will provide a replacement or a full refund at no extra cost.

Your statutory rights remain unaffected, including where a product is not as described or does not match the agreed design.

We accept return and exchange requests for non-custom products within 30 days of delivery.

For non-quality issues, you are responsible for the return shipping costs. Personalized products and products made to your specifications are excluded from change-of-mind returns.

Please contact us before returning anything. See our Refund Policy for full details.

We will provide a replacement or a full refund at no extra cost, including for custom products.

Email your order number and a description of the issue. Where possible, include photos of the item and packaging. Please keep both while we help resolve it.

If a return is required, we will cover the return shipping costs. Replacement shipping is also provided at no extra cost.

Contact support@pop-acrylic.com first so we can confirm the appropriate return address and instructions.

Our store contact address is not necessarily the return address for your order.