Shipping policy

Production and order preparation usually take approximately 3 days after payment confirmation.

Once your order has been dispatched, express delivery typically takes 7–15 days. This shipping estimate is separate from the production and preparation time.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, customs clearance, carrier operations, holidays, and seasonal demand.

Shipping costs are calculated at checkout based on your delivery address and the products in your order.

Enter your address during checkout to view the applicable shipping charge before completing your purchase.

Products that include free shipping will be identified on the relevant product page or reflected during checkout.

Some products on our store include free shipping. When free shipping applies to a product, this will be stated on the relevant product page or reflected at checkout where applicable.

From time to time, we may also offer limited-time shipping promotions, including free-shipping or discounted-shipping offers.

Eligibility requirements, applicable products or destinations, minimum order values, promotional dates, and any other conditions will be stated in the relevant promotion.

Shipping promotions are not permanent and apply only while the relevant offer is active and its conditions are met.

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information.

Tracking updates may take some time to appear after dispatch. If your tracking information is unavailable or has not updated for an extended period, please contact support@pop-acrylic.com so we can help check the shipment.

For orders shipped to the United Kingdom, European Union, and United States , POP-ACRYLIC or our logistics provider arranges customs clearance and covers applicable import duties and taxes. Customers should normally not need to pay additional import charges upon delivery.

If a carrier or customs authority requests an additional payment for an order shipped to one of these destinations, please contact support@pop-acrylic.com with your order number and a copy of the payment notice so we can investigate and help resolve it.

For other destinations, please contact us before ordering to confirm the applicable customs and tax arrangements.

All orders are covered by shipping insurance.

If your package appears to be lost, please contact us with your order number and tracking details. We will work with the carrier to investigate.

If the package is confirmed lost in transit, we will send a replacement at no additional cost to you. This does not limit any refund or other remedies available under applicable law.

If your item arrives damaged, please contact support@pop-acrylic.com with your order number and a description of the damage. Where possible, include photographs of the item and packaging.

For shipping-damaged items, we will provide a replacement or a full refund at no extra cost, in accordance with our Refund Policy .

Please keep the item and packaging while we help resolve the issue.

Please check that your delivery address and contact details are complete and accurate before placing your order.

If you notice an error, contact us as soon as possible. We will check whether the address can still be updated, depending on the shipment’s status.

If an address issue prevents delivery, we will explain the available next steps and any applicable redelivery costs before proceeding.

If your order has not arrived within the estimated timeframe, please contact us so we can check its status with the carrier.

Customs processing, severe weather, peak periods, and other transport disruptions may affect delivery estimates. We will assist you in resolving delivery issues.

Nothing in this policy limits your rights under applicable consumer protection laws.