Refund policy

Returns, Refunds & Exchanges

30-DAY RETURNS AND EXCHANGES

At POP-ACRYLIC, we accept return and exchange requests for non-custom products within 30 days of delivery.

To request a return or exchange, please contact support@pop-acrylic.com within this period. Include your order number, the item you wish to return or exchange, and the reason for your request.

Personalized products and products made to your specifications are subject to the Custom Products section below.

RETURNS AND EXCHANGES FOR NON-QUALITY REASONS

For non-custom products, if you request a return or exchange for a reason unrelated to a product defect or shipping damage, you are responsible for the return shipping costs.

Please contact us before sending your item back so that we can provide the appropriate return address and instructions.

CUSTOM PRODUCTS

Please contact us before purchasing a custom product to discuss your requirements and confirm the available customization options.

After the details have been agreed, place your order through the corresponding custom product link. Once payment has been received, we will prepare a design preview for your review.

Your custom order includes up to three rounds of design revisions. Production begins after you confirm the final design.

Because these products are personalized or made to your specifications, they are not eligible for change-of-mind returns or exchanges under our 30-day policy.

If your custom product arrives damaged, we will provide a replacement or a full refund at no extra cost.

This exception does not affect your statutory rights if the product is faulty, not as described, or does not match the agreed design.

DEFECTIVE OR SHIPPING-DAMAGED ITEMS

If your item has a product defect or arrives damaged during shipping, please contact support@pop-acrylic.com with your order number and a description of the issue.

Where possible, include photographs of the item and packaging to help us understand what happened.

We will provide a replacement or a full refund at no extra cost to you. If a return is required for a defective or shipping-damaged item, we will cover the return shipping costs. Replacement shipping will also be provided at no extra cost.

Please keep the item and packaging while we help resolve the issue.

SENDING YOUR ITEM BACK

Please contact us to confirm the return address before shipping any items. Our store contact address is not necessarily the return address for your order.

Pack the item securely to help prevent damage during return shipping. We recommend using a tracked shipping service and keeping your shipping receipt.

REFUNDS AND EXCHANGES

We will communicate the next steps for your refund or exchange when handling your request.

If you request an exchange, we will confirm the availability of the replacement item and explain any applicable price difference or shipping arrangements before proceeding.

For defective or shipping-damaged items, the replacement or full refund will be provided at no extra cost, as described above.

YOUR CONSUMER RIGHTS

This policy does not limit any rights or remedies you may have under applicable consumer protection laws.

Updates to this policy do not retrospectively remove rights or return commitments that applied when an existing order was placed.

CONTACT US

POP-ACRYLIC
Email: support@pop-acrylic.com